Why Choose Explore Scientific?
Our mission is clear, and above all else, our company is resolved to continual improvement in service, support, and product reliability and design, because we know that this is what it takes. Our products, service, and staff are here to nurture those who are just embarking and to create sustainability for those who are deep in their personal voyage of exploration.
This is why we have created Explore STAR, our program for satisfaction, our exclusive transferrable enhanced life of the product warranty, anytime free service, and repurposing product that is returned for our trade-up program.
Your complete satisfaction with Explore Scientific and our products is what it is all about and we know that is what keeps us in business. If you feel that we are not living up to our advertised claims or are not completely satisfied with any EXPLORE SCIENTIFIC or BRESSER-branded product, we will gladly repair or replace it.
EXPLORE SCIENTIFIC telescopes, mounts, and mechanical and optical accessories are warranted upon registration in the USA for as long as the product is manufactured, plus five years. The warranty is transferrable from owner-to-owner as long the product is registered with EXPLORE SCIENTIFIC. This Transferrable USA Extended Life of the Product Warranty covers defects in materials and workmanship. In addition, this new warranty supersedes and is retroactive for Explore Scientific and BRESSER products that are already serving in the field, provided they are registered with us.
Anytime that an EXPLORE SCIENTIFIC product needs adjustments, cleaning, or collimation, we will do this service for free, even beyond the warranty period. Here's the deal: You drop it off and pick it up, or provide round-trip shipping and we will provide our professional service at no charge! This service is not part of our Transferrable USA Extended Life of the Product Warranty, but we want to provide it to anyone who has an EXPLORE SCIENTIFIC product, anytime it is needed. Note that we may be unable to perform our service if the product has been damaged or misused.
As an owner of an Explore Scientific or BRESSER product, you may find that it is time to grow in your exploration and you would like to trade up for a higher performance product. This program is for Explore Scientific or BRESSER products purchased from authorized USA and Canadian Dealers or direct from us. If and when you are ready to trade-up, contact our Customer Service Team and we will get underway.
Product that is returned to Explore Scientific for a trade up is repurposed as either a refurbished product so that it can be put to good use with a new owner, or it's donated where it will serve in public education and outreach.
Personal Assistance from Our Experts
You'll benefit from unlimited access to our telescope experts - before, during and after the sale. Call us at (888)599-7597!