Upholding the BBB Torch Award Standard for Business Ethics
In 2018, Explore Scientific proudly received the Better Business Bureau’s Torch Award for Business Ethics, a recognition that celebrates companies dedicated to integrity, fairness, and community-focused values. While several years have passed since this incredible honor, the principles that made Explore Scientific a recipient have not only endured but have grown stronger.
The Torch Award remains the gold standard for ethical business practices, and Explore Scientific’s commitment to these ideals continues to shape every aspect of its operations. This recognition marked a pivotal moment in the company’s history, underscoring its dedication to transparent communication, exceptional customer service, and a steadfast focus on building lasting trust within its community.
A Legacy Built on Trust
Founded in 2008 by Scott W. Roberts, Explore Scientific has always been more than a company that designs and sells optical instruments. It is a community that celebrates curiosity, discovery, and a shared love for exploration. Receiving the BBB Torch Award in 2018 was a testament to these values—proof that putting people and principles first is the cornerstone of long-term success.
Since then, Explore Scientific has continued to evolve, strengthening its business practices and expanding its reach globally while remaining true to the ethical standards that the award represents.
“We were honored to receive the Torch Award in 2018,” says Scott W. Roberts, President of Explore Scientific. “But our work didn’t stop there. We see this recognition as a promise to our customers, partners, and employees—a promise to continue improving, innovating, and holding ourselves to the highest ethical standards.”
Living the Torch Award Values Every Day
The BBB Torch Award for Business Ethics is awarded to companies that demonstrate unwavering integrity in their business dealings, from customer relations to community impact. Explore Scientific takes this responsibility seriously, embedding these values into its daily operations:
• Exceptional Customer Service: Explore Scientific’s lifetime warranties, transparent policies, and dedicated customer support team ensure every interaction is rooted in fairness and trust.
• Community Engagement: Programs like the Global Star Party and partnerships with educational organizations bring astronomy and STEM education to underserved communities, promoting scientific literacy worldwide.
• Ethical Innovation: Explore Scientific continues to design cutting-edge products responsibly, ensuring that their value extends beyond the marketplace and inspires wonder in generations to come.
Better Every Year
The qualities that made Explore Scientific a Torch Award recipient in 2018 have only improved over time. As the company has grown, it has deepened its commitment to ethical practices and strengthened its relationships with its global community.
From enhancing its customer support to creating new initiatives for outreach and education, Explore Scientific constantly strives to set a higher standard. The BBB’s principles of trustworthiness, honesty, and respect are the compass that guides these efforts.
A Message to Our Community
As we reflect on the honor of being a BBB Torch Award recipient, we are reminded of the responsibility we have to our customers, partners, and employees. At Explore Scientific, our commitment to ethics is not a moment in time—it’s a way of doing business.
To the community that has supported us on this journey, thank you. Your trust inspires us to be better every day, and we remain dedicated to the values that have defined us since the beginning. To this end we have formalized our community support initiatives through the Explore Alliance that today has thousands of members. Membership is free forever, join today!